PRIVACY POLICY

Base House ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you interact with Base House, our website, booking systems, services and facilities.

By using our website, purchasing services, booking classes or becoming a member, you consent to the collection and use of your information in accordance with this Privacy Policy.

1. WHO WE ARE

Base House is a fitness and wellness studio located in Birkdale, Queensland, Australia.

For any privacy-related enquiries, please contact:

Email: hello@basehouse.au

2. INFORMATION WE COLLECT

We may collect personal information including:

Personal Details

Full name
Date of birth
Gender (where relevant)
Postal address
Email address
Phone number

Emergency Contact Information

Emergency contact name
Emergency contact phone number

Health & Fitness Information

Injury history
Pregnancy status
Medical conditions relevant to exercise participation
Physical activity readiness questionnaires
Other information voluntarily provided by you

Membership & Payment Information

Membership details
Class attendance history
Booking history
Purchase history
Payment history

Payment details are processed through secure third-party payment providers. Base House does not store full credit card details.

Website & Technical Information

When visiting our website we may automatically collect:

IP address
Browser type
Device information
Website usage information
Cookies and analytics data

3. WHY WE COLLECT YOUR INFORMATION

We collect personal information to:

Provide fitness and wellness services
Manage class bookings and memberships
Process payments
Contact you regarding bookings and account activity
Respond to enquiries
Provide customer support
Monitor attendance and studio usage
Improve our services and member experience
Meet legal and safety obligations
Deliver marketing communications where consent has been provided

4. MARKETING COMMUNICATIONS

By providing your contact details, you may receive:

Studio updates
Promotional offers
Event invitations
Newsletters
Service announcements

You may unsubscribe from marketing communications at any time using the unsubscribe link provided in our emails or by contacting us directly.

Important account and booking notifications may still be sent regardless of marketing preferences.

5. HOW WE STORE AND PROTECT YOUR INFORMATION

We take reasonable steps to protect your personal information from:

Unauthorised access
Misuse
Loss
Disclosure
Modification
Destruction

Information may be stored electronically through secure third-party systems used to operate our business.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

6. THIRD-PARTY SERVICE PROVIDERS

We may use trusted third-party providers to assist with operating our business, including:

Membership and booking platforms
Payment processing providers
Email and SMS communication providers
Website hosting providers
Analytics and reporting platforms

These providers may access personal information only to the extent necessary to perform their services.

7. DISCLOSURE OF INFORMATION

We do not sell or rent your personal information.

We may disclose information:

To service providers assisting with our operations
Where required by law
In response to a lawful request by a government authority
Where necessary to protect the safety of our staff, members or business

8. PHOTOGRAPHY & SOCIAL MEDIA

From time to time photographs and videos may be taken within the studio for marketing, social media and promotional purposes.

If you do not wish to appear in photographs or videos, please notify Base House in writing.

We will make reasonable efforts to respect your preferences.

9. ACCESSING OR UPDATING YOUR INFORMATION

You may request access to the personal information we hold about you or request corrections to inaccurate information.

Requests should be submitted via email to hello@basehouse.au.

We may require verification of identity before releasing information.

10. COOKIES & WEBSITE ANALYTICS

Our website may use cookies and analytics tools to improve user experience and website performance.

Cookies help us understand how visitors use our website and allow certain website features to function correctly.

You may choose to disable cookies through your browser settings, however some website functionality may be affected.

11. CHILDREN'S PRIVACY

Base House does not knowingly collect personal information directly from children without the consent of a parent or guardian.

Where information relating to a child is required for participation in a service or event, parental or guardian consent may be requested.

12. CHANGES TO THIS POLICY

Base House reserves the right to amend this Privacy Policy at any time.

The most current version will always be available on our website.

Continued use of our services constitutes acceptance of any updated Privacy Policy.

13. CONTACT US

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Base House
Birkdale, Queensland